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Here are the questions we are most frequently being asked.

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  • How should I clean my chandelier for day-to-day maintenance?
    Simple dusting is sufficient for day-to-day upkeep of your chandelier. Do not use any chemicals or sprays, because they may damage the glass of your chandelier.
  • Can I clean my glass chandelier in the dishwasher?
    No, it is not recommended to clean the glass of your chandelier in the dishwasher.
  • What's the best method for deep cleaning my chandelier's glass?
    For a thorough clean, use a dry clean microfiber cloth for the outside of the glass. Using a dry cloth ensures that no chemicals or moisture are introduced, which could potentially damage the glass. For the inside of the glass, use a cotton tip type of wire rod. The cotton tip bristles are used to wipe off any smears or dirt, similar to using a finger.
  • What should I do if the glass has stubborn stains or marks?
    If the glass has stubborn stains or marks, you may need to use a gentle cleaner specifically designed for glass surfaces. However, always test it in a small, inconspicuous area first to ensure it doesn't cause damage.
  • Can I use a regular cloth or paper towel to clean the chandelier glass?
    It's best to avoid using regular cloth or paper towels, as they may leave lint or scratches on the glass. Stick to using a dry clean microfiber cloth for the outside and a cotton tip type of wire rod for the inside.
  • What payment methods are accepted?
    Payments are accepted via credit card, debit card, or checks with a valid billing and shipping address. We accept all major credit cards.
  • Is the pricing fixed?
    All pricing may be subject to change without notice. All pricing is shown and charged in USD.
  • What are the payment terms for my order?
    A 60% deposit is required to start production. The balance is due when the chandelier is ready for shipping or pickup.
  • How is the cost of my order calculated?
    The cost is calculated according to the total amount in the order. All prices reflect U.S. currency.
  • How is shipping calculated for orders?
    Shipping charges depend on the product and location and are calculated at the checkout. Shipping charges for orders within the Contiguous United States include insured door-to-door delivery to easily accessible locations (without the use of a lift gate).
  • Are there additional shipping charges for certain types of deliveries?
    Yes, additional shipping charges may apply for shipments requiring a lift gate, as well as items shipped outside the Contiguous US, or to remote/outlying locations.
  • What is the estimated delivery time for orders?
    Please allow up to 7 - 9 weeks for delivery. In some cases, the delivery time frame may be shorter depending on certain circumstances.
  • Are delivery times guaranteed?
    No, delivery times are not guaranteed. Factors such as location and shipping carrier may affect delivery times.
  • What shipping options are available for international orders?
    International Shipping is available through FedEx Express or Air Freight. Delivery charges are FOB to port or door-to-door depending on the shipping type quoted. The client is responsible for all customs duties and other fees associated with importing their order.
  • Why is a signature required for shipments above $500?
    Due to the custom design and manufacturing of our products, a signature is required on all shipments above $500 to ensure safe delivery.
  • What should I do if my shipment has not been received?
    We are not responsible for any package loss. If a shipment has not been received it must be reported to our Customer Service team within 30 days of the original ship date.
  • Who bears responsibility for uncollected packages and associated costs?
    We are not responsible for uncollected packages nor any associated costs incurred.
  • What is the return policy?
    All sales are final. Orders are non-returnable and non-refundable.
  • How long is the warranty?
    For general products, the warranty is valid for one year from the date of shipment and covers defects in material and workmanship. The warranty for LED products is two years from the date of shipment and covers any defects in material or workmanship.
  • What should I do if my order arrives damaged or defective?
    All damages and/or defects should be reported within thirty (30) days of receipt. Please send the invoice number, tracking number, photo documentation of the damage (in original packaging), and your contact information to our customer service team.
  • What specifically does the warranty cover regarding LED products?
    The warranty covers the standard finish against cracking, peeling, excessive fading, and corrosion during the warranty period. LED arrays are considered defective if 20% or more of the individual LEDs fail to illuminate.
  • What factors might void the warranty for the products?
    The warranty could be voided if the products are mishandled, improperly stored, incorrectly wired, transported, installed, operated, or maintained. It's crucial to adhere strictly to the specified guidelines to ensure warranty coverage.
  • What types of failures are not covered by the warranty?
    The warranty excludes failures resulting from acts of nature, physical damage, exposure to adverse chemicals or substances, environmental conditions, vandalism, fire, power issues, vibrations, and animal or insect activity. Additionally, failures due to negligence, improper use, installation, handling, storage, maintenance, or service are not covered.
  • How should the products be used to maintain warranty coverage?
    To maintain warranty coverage, it's essential to use the products according to specified guidelines. This includes proper handling, installation, operation, and maintenance as outlined in the product documentation.
  • Where can I find the complete warranty policy?
    For the complete warranty policy, including coverage details, exclusions, and limitations, please refer to the Galilee Lighting, Inc. Warranty Policy.
  • Do you install the fixtures?
    We are not responsible for any costs related to installation, removal, or re-installation of our fixtures. We advise carefully reviewing fixture specifications and installation instructions prior to installation and utilizing the services of a certified electrician.
  • What steps should I take to wire my lighting properly?
    Proper wiring is essential for safe and efficient lighting installation. Ensure power is switched off at the main service disconnect before beginning. Follow the manufacturer's instructions carefully, or consider hiring a licensed electrician for assistance with wiring to ensure it's done correctly and safely. We assume no liability for any personal or property damages from installation by a non-licensed professional.
  • Why does my shade look crooked?
    The holes at the top of the glass are based on the weight distribution of the piece itself and not based on the direct geometric center of the glass. Since these are hand blown pieces, the weight isn't always completely even. The holes are cut that way so the pendants can be hung as straight as possible. The hole is cut with a 1.75 inch gap, (slightly larger than the E26 base socket set) so that you have some wiggle room to adjust the shade to get it to hang straight. We encourage you to attempt to adjust the shade by simply moving the position of the opening on the threaded end of the fixture where you attach the globe.
  • How do I install a G9 lightbulb?
    For instructions on installing G9 lightbulbs, please refer to the G9 Lightbulb Installation Guide.
  • How do I install a G4 lightbulb?
    For instructions on installing G4 lightbulbs, please refer to the G4 Lightbulb Installation Guide.
  • How do I assemble a double canopy?
    For instructions on installing a double canopy, please refer to the Double Canopy Assembly Guide.
  • How do I assemble a single canopy?
    For instructions on installing a single canopy, please refer to the Single Canopy Assembly Guide.
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